Privacy at CareOS

1. Introduction

CareOS provides an intelligent care management operating system for physician practices. This Privacy Policy applies to the public CareOS marketing website ("the website"), which is intended for business, contact, and demo inquiries. The website is separate from the CareOS portal application used by practices.

The website is informational and is not intended for the submission of protected health information (PHI). Please do not submit patient names, medical record numbers, medical records, or other PHI through website forms, email, or general contact messages.

2. Information we collect through the website

The public website may collect a limited amount of information, such as:

• Contact details you choose to provide, such as your name, work email, practice or organization name, and role.
• Information you include in a demo request or general inquiry message.
• Standard technical and usage information, such as browser type, device type, approximate region, referring pages, and pages viewed, collected through website analytics.

We ask that you share only business contact information and general details about your care management needs. Please do not include PHI in any message to us.

3. Demo request and contact information

When you request a demo or contact us, we use the information you provide to respond to your inquiry, schedule a walkthrough, and share information about CareOS programs and workflows. Demo and contact information is used for business communication and is not a substitute for any clinical, billing, or compliance system.

4. Google Analytics / website analytics

This website uses Google Analytics, a web analytics service provided by Google, to help us understand how visitors use the website. Google Analytics uses cookies and similar technologies to collect standard internet log information and aggregated visitor-behavior information, such as pages visited and general location at a city or region level.

This information is processed in a way that does not directly identify individual visitors, and we use it to improve the website and our communications. You can learn more about how Google handles data and about available opt-out options through Google's own resources, including the Google Analytics opt-out browser add-on.

5. Cookies and similar technologies

The website may use cookies and similar technologies to support basic website functionality and analytics. Cookies are small files stored on your device. Most web browsers allow you to control or disable cookies through their settings. If you disable cookies, some parts of the website may not function as intended.

6. How we use information

We use the information collected through the website to:

• Respond to demo requests, questions, and contact messages.
• Provide information about CareOS programs, the platform, and workflows.
• Operate, maintain, and improve the website and our communications.
• Understand general website usage through aggregated analytics.
• Support the security and integrity of the website.

7. How we share information

We do not sell the information you provide through the website. We may share limited information with service providers that help us operate the website and communicate with you, such as analytics and hosting providers, and only as needed for those purposes. We may also disclose information where required by law or to protect our rights and the security of the website.

8. Protected health information (PHI) note

The public CareOS website is not intended to receive protected health information. Please do not submit patient names, medical record numbers, diagnoses, medical records, images, or other PHI through website forms, email, or general contact messages.

CareOS uses HIPAA-conscious workflows and privacy-conscious communication practices. This policy does not represent a claim of full HIPAA compliance or any compliance certification. Any handling of PHI within the CareOS portal application is governed by separate agreements with the practices that use it, not by this website policy.

9. Data security

We take reasonable measures designed to protect information submitted through the website. However, no method of transmission over the internet or method of electronic storage is fully secure, and we cannot guarantee absolute security. Please consider this before sending any information to us, and never include PHI in website communications.

10. Third-party links

The website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's privacy

The website is intended for healthcare practices and business audiences and is not directed to children. We do not knowingly collect personal information from children through the website. If you believe a child has provided information through the website, please contact us so we can address it.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date shown above. We encourage you to review this page periodically for the latest information about our website privacy practices.

13. Contact us

If you have questions about this Privacy Policy or our website privacy practices, you can reach us at ihsan@careoshealth.org. Please remember not to include protected health information in your message.

This page provides general information about the CareOS website and is not legal advice.